Privacy Policy – KTM Car Service

Last Updated: 1 June 2026

Overview

KTM Car Service ("we," "us," or "our") operates ktmcarservice.com, a website for booking private car transfers and tourist transportation in Nepal. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

Information You Provide

When you contact us or submit a booking enquiry through our website, you may provide:

  • Your name and email address
  • Travel details (pickup date, destination, number of passengers)
  • Any additional information included in your message

This information is submitted through our contact form (powered by JotForm) and is used solely to respond to your enquiry and arrange your transportation.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through Google Analytics and standard web server logs, including:

  • Pages visited and time spent on the site
  • Browser type and operating system
  • Approximate location (country/city level, derived from IP address)
  • Referring website or search query

This data is aggregated and anonymised. We do not use it to identify individual visitors.

How We Use Your Information

We use the information you provide to:

  • Respond to your booking enquiry or question
  • Arrange and confirm your private car transfer
  • Contact you with details about your trip (pickup time, driver information)

We use automatically collected data to understand how visitors use our site and to improve content and navigation. We do not use your information for advertising, profiling, or any purpose unrelated to arranging your transportation.

Information Sharing

We do not sell, rent, or trade your personal information. We share it only in these limited circumstances:

  • With our drivers: We share your name, pickup details, and contact information with the assigned driver so they can meet you on time.
  • With service providers: Our contact form is powered by JotForm and our analytics by Google Analytics. Both are contractually required to handle your data securely and in accordance with applicable privacy laws.
  • Legal requirements: We may disclose information if required by law or to protect the safety of our clients and staff.

Cookies

Our website uses cookies for the following purposes:

  • Google Analytics: To measure site traffic and understand how visitors navigate our pages. These cookies do not identify you personally.
  • JotForm: Our contact form may set cookies to function correctly within the page.

You can disable cookies through your browser settings. Disabling cookies will not prevent you from using our website, though some form functionality may be affected.

Data Retention

We retain booking enquiry information only as long as necessary to fulfil your request and for a reasonable period afterwards in case of follow-up questions. We do not maintain long-term customer databases. Analytics data is retained in accordance with Google Analytics default settings (up to 26 months).

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw consent for us to contact you

To exercise any of these rights, please contact us at info@ktmcarservice.com.

Data Security

We take reasonable steps to protect your information from unauthorised access, including using secure (HTTPS) connections on our website and working only with reputable third-party service providers.

Third-Party Links

Our website may contain links to external sites (for example, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children's Privacy

Our services are intended for adult travellers. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@ktmcarservice.com
Location: Kathmandu, Nepal